Privacy Policy

Effective Date: February 26, 2025

Luxury Climate ("we," "us," "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website ("www.luxuryclimate.ca"), use our services, or interact with us online. By using our Website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of personal information when you interact with our Website and services:

A. Information You Provide to Us

• Contact Forms: When you submit an inquiry through our Website, we collect your name, email address, phone number, and message contents.

• Job Applications: When you submit a resume via Tally.so, we collect your name, email address, phone number, and resume contents.

• Online Booking: If you use Housecall Pro to book an appointment, we collect details required for scheduling, including name, address, phone number, and service request details.

• Financing Options: If you use our financing partner, Financeit, your data may be collected and processed by them under their own privacy policy.

B. Information Collected Automatically

• Cookies & Tracking Technologies: Our Website uses cookies, analytics tools (such as Google Analytics), and similar tracking technologies to enhance user experience and analyze site traffic.

• Log Data: Our web servers may automatically collect information such as IP addresses, browser type, device information, and pages visited.

2. How We Use Your Information

We use the information collected to:

• Respond to inquiries and customer service requests.

• Process job applications.

• Schedule and manage appointments.

• Provide financing options through third-party partners.

• Improve our Website and services.

• Comply with legal and regulatory obligations.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share it in the following cases:

• Service Providers: We share data with Housecall Pro for booking services, Tally.so for job applications, and Financeit for financing options.

• Legal Compliance: If required by law, regulation, or legal request, we may disclose your information to authorities.

4. Cookies and Tracking Technologies

Our Website uses cookies and tracking tools to enhance your browsing experience. You can manage or disable cookies in your browser settings. Disabling cookies may affect Website functionality.

Cookie Notice: By using our Website, you consent to our use of cookies in accordance with this policy. You may opt out by adjusting your browser settings.

5. Data Security

We implement industry-standard security measures, including encryption and secure servers, to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. Sometimes, we may retain data indefinitely for record-keeping, legal compliance, or internal business purposes.

You may request the deletion of your personal information at any time by contacting office@luxuryclimate.ca. However, some data may be retained if required by law or for legitimate business interests.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Request access to your personal data.

• Request correction or deletion of your data.

• Opt-out of marketing communications.

To exercise your rights, please contact us at office@luxuryclimate.ca.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such data collection, we will take steps to delete it promptly.

9. Third-Party Links

Our Website may contain links to third-party websites, such as Financeit, for financing options. We are not responsible for their privacy practices and encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

• Luxury Climate HVAC Ltd.

• Email: office@luxuryclimate.ca

• Phone: (604) 991-4328